Earthfare is naturally a fun, friendly and relaxed place to work—we might work hard, but we enjoy what we do and our customers appreciate the excellent service they receive from our knowledgeable and helpful staff.
Above all our staff need to be enthusiastic and flexible, and able to take on a new task at a moment’s notice (or even less!). So if you think you fit the bill and would like to work at Earthfare please take a look at the vacancies typically on offer and see if we have a job for you.
The types of work available, broadly, are:
- On the shop floor, giving help and advice (with training), manning the tills, supplier orders, filling and tidying shelves.
- Duty manager / deputy.
- Goods-in, order picking and despatch.
- Good wholefood vegetarian / vegan cooking.
Email us at: email@example.com
Retail Store Manager
We are currently looking for an outstanding, experienced Retail Store Manager to innovate and lead our unique store and our valued team into the future. You will be the principal person responsible for the performance of the store.
There is something special about working at Earthfare. Sitting at the heart of our Glastonbury community we are also one of the biggest and busiest natural and organic stores outside of London. We also have many valued customers who travel long distances to shop with us. We are renowned for being a friendly, family store.
Earthfare is in Glastonbury so you will have the opportunity to live in or close to a country town yet have all the opportunities of working in a large, busy, successful, independent store with huge potential.
Permanent Position. Full time with weekends on rotation. Responsible for around 45 staff.
Experience: at least 4 years working in a fast paced food retail environment with recent relevant, retail management experience of a busy store.
Market leading salary: with a performance related bonus.
What we are looking for
We are looking for a hands-on manager who is happy to roll up their sleeves and work alongside our team to ensure we continue to improve the service we provide our customers. This is an exciting opportunity for a dynamic individual who can lead with passion and empathy.
You will ensure the performance of this successful business is maintained, protected and optimised, ensuring the business opportunities of Earthfare are maximised without compromising our reputation as a friendly, ethical, fair, trader.
You will have a strong desire to develop you career hand in hand with the many commercial opportunities Earthfare offers.
You will have an entrepreneurial spirit and proven, good commercial judgement to lead our store at the cutting edge of our industry.
You will have an extensive understanding of food retailing and an enthusiasm for the wide range of specialist products offered within our store.
Your planning, operational skills and commercial awareness will help us to optimise the many opportunities for growing profitable sales. Your eye for detail will ensure all aspects of the business meet the highest standards.
This is an exciting business. You will need to have a passion for getting to know our products and also for developing an understanding of our many customers and their diverse needs and requirements. You will relish the opportunity to build a friendly but professional relationship with all.
Your Skills Will Also Include
An upbeat, can-do attitude and an ability to be an important role model.
A passion for providing excellent customer service, and an ability to inspire and train others to do so.
You will be an excellent communicator and be able to keep closely in touch with all that goes on in the store.
You will be able to manage efficiently and effectively the many aspects of the business.
You will be able to manage time effectively in an environment with conflicting priorities.
You will have a holistic approach to everything and be able to balance the commercial and ethical demands of the way we trade and function as a business and as a team.
Further Job Requirements Essential For Running Our Store
You will report to the Directors at regular meetings and be intimately involved in innovation and planning the future of the business. You will be invited to bring your own ideas to help further the success of Earthfare.
You will be able to demonstrate an excellent level of retail savvy and flair.
You will have a good understanding of stock control and ordering and be able to train staff to take on some of these responsibilities and also share your experience and knowledge of these tasks.
You will ideally have had some experience of buying and negotiating deals and discounts with suppliers.
You will need to maintain and grow our good relationship with our suppliers.
You will have experience of effective merchandising and be able to train staff to set up and refresh the display of FMCG plus designing impactful displays, promotions and in-store events.
You will have an excellent understanding and experience of monitoring sales figures, cost management, margins, wastage and profit and be able to effectively implement changes as necessary in response to these figures.
You will be responsible for marketing and promoting the store and our brand with the assistance of our team.
You will ideally have some experience of using social media to maximise contact and communication with a large customer base and be able to help nurture the Earthfare family.
IT: You will have good general IT skills, experience of working with EPOS systems and a good knowledge of Microsoft Office products. You will be a quick learner and adaptable.
Managing The Earthfare Team
For many of our staff the Earthfare team is their second family. Respect is at the core of every thing we do. Care of our staff enables us to provide an exceptional level of friendly customer service on the shop floor.
You will be responsible for inspiring and training and developing our team. You will also help them to work towards fulfilling their potential.
You, will oversee, support and train team leaders in co-ordinating the work of a daily team of 16+. You will help to ensure the team is optimised in their daily tasks and manage their workload accordingly.
You will lead, support and train section managers and ensure new and junior staff are given the opportunity to develop. You will informally review their sections and the performance of their sections on at least a quarterly basis. At times, as appropriate, you will review sections day to day particularly at times of dramatic seasonal variations.
You, in conjunction with our Human Resources Manager, will be responsible for recruiting, disciplining and if necessary dismissing staff. You will be involved in appraising staff performance and in planning and implementing their development.
You will ensure your team keep an orderly, clean, tidy store, both front of house and elsewhere.
You will oversee Health and Safety, Fire Safety and Food Hygiene.
You will ensure we remain compliant with the requirements of the Soil Association
You will be responsible for store security and the training of key-holders.
You will oversee cashing up and banking and at times the training of new staff who eventually take on these responsibilities.
You will need to hold or be able to obtain a Personal Licence for the sale of alcohol.
How Will We Evaluate How You Are Doing?
Does the shop look good from a customer’s point of view? Are our customers happy?
Detailed Sales figures. Customer numbers. Average Customer spend.
Margins. Staff costs and absences. Wastage.
Team morale and performance.
How you interact with the staff and our customers.
How you interact with the Directors and the senior team.
Apply to: Anya Cox at firstname.lastname@example.org
Please send a covering letter with a CV detailing your work history and relevant retail and management experience in particular. Interviews will be with the Directors. You may then be shortlisted for a second interview.
Other Current Vacancies
*General Sales Assistant - (Please note: we do not currently have any vacancies but we are always happy to hear from anyone wanting to work at Earthfare).
General Sales Assistant Job Description
Working as part of a team your role is to work with us to create an exceptional shopping experience for our customers.
Your duty will be to generally assist in the smooth running of the store and in providing customers with an efficient, courteous, friendly service.
Your Responsibilities And Duties Will Include
Assisted by your team leader you will prioritise your workload.
Replenishing and promoting product lines, ensuring correct stock rotation and that stock is front facing.
Maintaining displays, and correct signage and pricing.
Daily monitoring of all fresh, perishable goods, ensuring they are in a good condition and suitable for sale.
Keeping the shop looking great at all times, you will be required to clean and sanitise any area of the retail area as the need arises, you will also help to keep the store room and staff facilities clean and tidy.
To accurately pack, label and price merchandise and maintain accurate records of goods packed as required.
Respond to provide customers with information, answer customer queries and when advice is sought you will enlist specialist help from more experienced team members as required.
Answer telephone calls quickly, responding in a friendly, courteous manner at all times.
Assist in ensuring that customer waiting-time at the tills is kept to a minimum.
Work at the tills as a cashier you will ensure proper procedures are followed, operating the till, handling sales transactions, the sale of alcohol, the weighing and pricing of goods and use of PLU’s. You will be required to carefully pack customer’s purchases.
Log customer special orders and to retrieve their orders when requested.
Receive, check off deliveries, reconcile them with the delivery notes and invoices, deal with errors and returns and accept the deliveries onto the store computer. Ensure any errors are reported to the team leader and take responsibility to ensure they are communicated with the supplier as soon as possible.
Develop your knowledge of the stores EPOS system.
Develop your knowledge of the range of products within the store, through the reading of material provided in the staff room, reading trade magazines and literature, attending in store training and participating in training courses in your own time as described below.
Ensure you remain aware of good health and safety procedures to protect yourself, your fellow colleagues and customers from hazards.
You will perform other duties as assigned by the Store Leadership.
Excellent communication skills and a willingness to work as part of a team; an ability to communicate with customers.
A desire to grow within the store team.
A desire to learn about natural and organic foods and products and an enthusiasm to grow your knowledge of the products carried in the store.
An ability to follow instructions and procedures
Effective time management skills.
Strong work ethic and integrity.
Ability to examine products for quality and freshness.
Ability to perform simple math operations. (Addition, subtraction, multiplication and division.)
Stand and walk for extended periods.
Ability to work for up to 8 hours per day.
Ability to work a variety of shifts including week-ends and public holidays.
Bend and stoop to grasp objects and to climb ladders.
Bend and lift loads and pull carts with products loaded, acceptable for the position requirements unassisted.
Use of box cutters.
NOTE: To apply for any of the above vacancies please send your CV and a completed application form, which you can download by clicking on the link below.